Challenge
Express Darzi, a tailoring service provider originally based in Mumbai, aimed to expand into the Dubai market with a unique value proposition—doorstep tailoring with 24-hour delivery.
However, transitioning from a traditional service model to a fully digital, on-demand platform came with multiple operational and technical challenges:
- Enabling customers to book tailoring services instantly through a mobile app
- Managing accurate measurement collection remotely or via doorstep visits
- Coordinating real-time pickup and delivery logistics across the city
- Offering flexible service options (tailor visit vs. driver-only pickup)
- Ensuring end-to-end visibility of orders for customers
- Handling prepaid transactions and seamless order management
- Maintaining service efficiency in a high-cost, fast-paced urban market like Dubai
Solution
Aqlix designed and developed a comprehensive on-demand tailoring ecosystem, combining mobile technology, logistics management, and operational workflows into one seamless platform.
Customer-Centric Mobile App
- Quick onboarding using OTP-based login
-
Multiple service options:
- Alterations
- New stitching
- Pickup & delivery only
- Tailor home visit
- Intuitive interface for effortless booking
Flexible Measurement System:
-
Customers can:
- Enter measurements manually
- Upload existing measurement details
- Schedule a tailor visit for accurate measurement collection
- Measurement profiles stored securely for future reuse
Real-Time Logistics & Tracking
- Integrated rider allocation system
- Live tracking via Google Maps
-
Transparent status updates:
- Pickup scheduled
- In transit
- In stitching process
- Out for delivery
Operational Workflow Automation
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Seamless coordination between:
- Customers
- Riders
- Tailors
- Warehouse teams
- Automated task assignment for stitching and alterations
- Quality checks before final delivery
