Business Context

Aqlix was approached to develop an in-house patient care management software, aiming to expand its scope of operations in the Durable Medical Equipment (DME) industry. The existing platform was unable to meet new requirements or support additional workflows. In light of their business expansion plans, the client decided to create a custom patient care management system.

The solution needed to provide clinical specialists, clinical managers, and customer service representatives with an automated, fast, and obstacle-free work environment. The scope of work for this project included:

• Creating a reliable and flexible patient management platform, ensuring stable operation using up-to-date digital technologies and development practices, automated deployment techniques, and Extreme Programming best practices.
• Establishing a fully automated development and testing environment to facilitate the patient care system’s maintenance, monitoring, and functionality enhancements.
• Designing a UI/UX that would significantly expedite regular tasks and help healthcare professionals conveniently track and monitor patient data.

Solution Overview

– Research and analysis stage comprised two phases:

• Analyzing the previous platform version to discover bottlenecks and roadmap product improvements. Onboarding sessions revealed that users faced complications while performing basic tasks like maintaining clinical documentation, forming orders, and coping with medical billing.

• Drawing up a future platform by analyzing existing features, identifying superfluous and necessary features based on end-users’ feedback, and drafting new possibilities. The team aimed to streamline basic operations and evolve new components to aid end-users in their work.

– Optimized user interface and navigation flow

Our goal was to create an aesthetically pleasing user interface and use color hints to highlight mistakes, empty spaces, and warnings. We considered the client’s guidelines and recommendations from end users to deliver a convenient and effective UI and UX.

We designed a navigation flow that allows users to:

• Intuitively understand the next steps while performing regular tasks.
• Finish assignments quickly and easily without wasting time on unnecessary operations.

– Ensuring system performance, stability, and maintainability

To ensure the stable and high performance of the new integrated care management system, our developers took the following measures:

• Implemented diverse code analysis techniques to identify bugs and check code adherence to standards, conventions, and user story requirements.
• Automated deployment to avoid human errors.
• Designed a modular monolithic architecture, allowing for the transformation of any module into a separate microservice if necessary.
• Enabled communication between the system and third-party services via secure HTTPs calls or a message bus.
• Enabled system storage in the cloud environment.
• Ensured the platform securely stores private information about patients’ places of residence, insurance, and health conditions in the Key Vault service.

– Workflow Optimization

The previous platform lacked essential functionality and had irrational flows and irrelevant steps. Here’s how we solved this issue:

• Platform interlinking: Provided instant access to necessary information about patients, their health statuses, and facilities.

• Smart system behavior: The system checks all records and notifies users of mistakes or procedures that require fine-tuning with pop-ups, hints and tips, notifications, and highlighted elements.

• User roles: Configured access levels for different departments to streamline clinical specialists’ work.

• Patient roster: Simplified work with active patients and their needs by automatically listing patients with upcoming visits or prescription refills in a special tab inside the patient roster section.
• Automated email creation: Developed a time-saving method for sending summary emails to facilities based on end-users’ recommendations.

Value Delivered

Our collaboration resulted in a modern system offering a wide range of possibilities to automate workflows, prevent mistakes, and help specialists complete tasks efficiently. Here are the outcomes we achieved:

• Developed a patient care management system with robust scalability to increase the client’s business potential.
• Improved user experience, allowing personnel to intuitively and quickly navigate the complex patient management process with minimal effort.
• Optimized patient care workflow with instant access to patient information, patient roster, error monitoring, and automated report generation.
• Ensured automated data aggregation and management with synchronization between different business systems and quick clinician and patient identity verification.