Welcome to Aqlix IT Solutions Pvt. Ltd. ("Aqlix", "Company", "we", "our", or "us").
At Aqlix, protecting your privacy and safeguarding your personal information is one of our highest priorities. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, use our software products, mobile applications, cloud services, APIs, or communicate with us.
This Privacy Policy applies to:
- www.aqlix.com
- Aqlix Campus Management Solution
- Aqlix Video Calling Solution
- Aqlix Delivery Management Solution
- Custom Software Development Services
- Mobile Applications
- Websites developed and maintained by Aqlix
- Customer Support Services
- Any other products or services offered by Aqlix
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Company Information
Aqlix IT Solutions Pvt. Ltd.
Website: https://aqlix.com
Email: info@aqlix.com
Corporate Identity Number: U62099HR2023PTC111558
2. Scope of this Privacy Policy
This Privacy Policy applies to all personal information collected through:
- Our website
- Online forms
- Product registrations
- Demo requests
- Customer support
- Sales enquiries
- Email communication
- Mobile applications
- Cloud-hosted software
- APIs and integrations
- Marketing campaigns
3. Information We Collect
Depending upon how you interact with us, we may collect the following information.
Personal Information
- Full Name
- Company Name
- Job Title
- Email Address
- Phone Number
- Country
- State
- City
- Postal Code
Business Information
- Organization details
- GST Number
- Tax Identification Number
- Purchase history
- Service subscriptions
Technical Information
- IP Address
- Browser type
- Operating System
- Device Information
- Language preferences
- Time zone
- Screen resolution
Usage Information
We may collect information regarding:
- Pages visited
- Time spent on pages
- Features used
- Click behaviour
- Navigation paths
- Session duration
- Device identifiers
Cookies & Similar Technologies
We use:
- Essential Cookies
- Functional Cookies
- Analytics Cookies
- Performance Cookies
- Marketing Cookies
4. How We Collect Information
We collect information:
- When you fill out forms
- When you request a demo
- When you purchase our services
- During customer onboarding
- Through customer support
- Via cookies
- Through analytics platforms
- Through integrated third-party services
- During recruitment
- During webinars and events
5. Why We Use Your Information
We process personal information to:
- Provide our software and services
- Create customer accounts
- Manage subscriptions
- Process payments
- Respond to enquiries
- Deliver customer support
- Improve our products
- Monitor system performance
- Prevent fraud
- Maintain platform security
- Comply with legal obligations
- Send important service notifications
- Provide software updates
- Conduct internal analytics
- Personalize user experiences
6. SMS Communications and Mobile Information
We may collect mobile phone numbers and SMS messaging consent information when users choose to receive text messages through our websites, software products, customer portals, or services, including the Aqlix COAM platform. Information We Collect For SMS communications, we may collect your mobile phone number, SMS opt-in or opt-out status, messaging consent information, and information reasonably necessary to provide account- and location-related communications. How We Use This Information We use mobile information to provide informational and operational SMS communications related to our services. These communications may include account or location notifications, EFT processing updates, office or location closures, holiday notifications, processing delays, schedule changes, service interruptions, technician or service visit notifications, and other important operational updates. Message frequency may vary depending on account activity and operational events. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us at support@aqlix.com. Mobile Information and Consent Data Sharing We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not share, sell, rent, or provide your mobile phone number, SMS opt-in information, or messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their marketing or promotional purposes. We may provide information to telecommunications carriers, messaging providers, and other service providers only as necessary to deliver SMS communications, operate our services, maintain security, prevent fraud, or comply with applicable legal requirements.
7. Legal Basis for Processing
Where applicable under laws such as the GDPR, we process personal data based on one or more of the following legal grounds:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Protection of vital interests
- Legitimate business interests that do not override your rights
10. International Data Transfers
Your information may be processed or stored in countries other than your own where we or our service providers operate.
Where required, we implement appropriate safeguards to protect personal information transferred across borders.
11. Data Security
We implement commercially reasonable technical and organizational measures to protect personal information, including:
- SSL/TLS encryption
- Secure cloud infrastructure
- Firewalls
- Role-based access controls
- Strong authentication mechanisms
- Secure backups
- Network monitoring
- Vulnerability assessments
- Security updates
- Incident response procedures
Although we strive to protect your information, no method of transmission or electronic storage is completely secure.
12. Data Retention
We retain personal information only for as long as necessary to:
- Deliver our services
- Fulfil contractual obligations
- Resolve disputes
- Comply with applicable laws
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymized.
13. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Delete your personal information where legally permissible
- Withdraw consent where processing is based on consent
- Object to certain processing activities
- Restrict processing
- Request portability of your personal data where applicable
- Lodge a complaint with the relevant supervisory authority or data protection regulator
We will respond to valid requests in accordance with applicable law.
14. Children's Privacy
Our services are not directed to children unless specifically designed for educational institutions or similar use cases with appropriate authorization.
Where required by applicable law, we will obtain necessary permissions before processing children's personal information.
If you believe a child has provided personal information without appropriate authorization, please contact us so we can review and take appropriate action.
15. Third-Party Services
Our services may integrate with third-party platforms such as:
- Google Services
- Microsoft Services
- AWS
- Azure
- Payment gateways
- Email service providers
- SMS gateways
- Communication platforms
- Analytics services
Each third party maintains its own privacy practices, and we encourage users to review their respective privacy policies.
16. Marketing Communications
With your consent or where otherwise permitted by law, we may send:
- Product announcements
- Company news
- Promotional offers
- Webinar invitations
- Service updates
- Newsletters
You may opt out of marketing communications at any time using the unsubscribe link or by contacting us.
17. Data Breach Response
If we become aware of a security incident affecting personal information, we will:
- Investigate the incident promptly
- Take appropriate corrective measures
- Notify affected individuals and relevant authorities where required by applicable law
- Work to minimize any potential impact
18. AI & Automation Services
Some Aqlix products may include AI-powered features to improve productivity, automation, analytics, or customer experience.
Any information processed through such features will be handled in accordance with this Privacy Policy and applicable law.
19. Customer Data Ownership
Customers retain ownership of the data they upload or generate while using Aqlix products, unless otherwise agreed in writing.
Aqlix processes such data only for the purposes of providing, maintaining, securing, and improving the agreed services.
20. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technologies, legal requirements, or business practices.
The updated version will be published on this page with a revised "Last Updated" date.
Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.
21. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or our data handling practices, please contact us:
Aqlix IT Solutions Pvt. Ltd.
Website: https://aqlix.com
Email: info@aqlix.com
