Welcome to Aqlix IT Solutions Pvt. Ltd. ("Aqlix", "Company", "we", "our", or "us").
These Terms and Conditions ("Terms") govern your access to and use of our website, software applications, mobile applications, cloud services, APIs, products, and related services (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not access or use our Services.
1. Company Information
Aqlix IT Solutions Pvt. Ltd.
Website: https://aqlix.com
Email: info@aqlix.com
Support: support@aqlix.com
2. Scope
These Terms apply to all users of:
- Aqlix Website
- Customer Portal
- Mobile Applications
- Campus Management Solutions
- Video Calling Solutions
- Delivery Management Solutions
- Cloud-hosted Software
- APIs
- Custom Software Development Services
- Technical Support Services
- Professional Consulting Services
- Any additional services provided by Aqlix
3. Eligibility
You represent and warrant that:
- You are at least 18 years of age or have the legal capacity to enter into binding contracts.
- The information you provide is accurate and complete.
- You will comply with all applicable laws and regulations while using our Services.
- If you are using the Services on behalf of an organization, you have the authority to bind that organization to these Terms.
4. User Accounts
Certain Services require an account.
You agree to:
- Keep your login credentials confidential.
- Maintain accurate account information.
- Notify us immediately of any unauthorized access or suspected security breach.
- Accept responsibility for activities occurring under your account unless caused by our negligence.
We reserve the right to suspend or terminate accounts that violate these Terms.
5. Acceptable Use
You agree not to:
- Use the Services for unlawful purposes.
- Attempt unauthorized access to our systems or networks.
- Upload malware, viruses, or malicious code.
- Interfere with the availability or security of the Services.
- Reverse engineer, decompile, or disassemble our software except where permitted by law.
- Use automated tools to scrape or extract data without our written permission.
- Impersonate another individual or organization.
- Infringe the intellectual property rights of others.
- Transmit harmful, offensive, or illegal content.
6. Intellectual Property
Unless otherwise stated, all intellectual property rights in our Services, including software, source code, databases, APIs, designs, graphics, documentation, trademarks, logos, and content, are owned by or licensed to Aqlix.
These Terms do not transfer ownership of any intellectual property rights to you.
You may not reproduce, modify, distribute, or create derivative works without our prior written consent.
7. Customer Content
You retain ownership of the data and content you submit to our Services.
You grant Aqlix a limited, non-exclusive license to process, store, transmit, and display your content solely for the purpose of providing, maintaining, securing, and improving the Services.
You are responsible for ensuring that your content does not violate any law or third-party rights.
8. Software Licenses
Where software is licensed rather than sold:
- The license is non-exclusive.
- The license is non-transferable unless otherwise agreed.
- The license may be limited by subscription, user count, or usage metrics.
- You may not sublicense, rent, lease, or distribute the software unless expressly permitted.
9. Custom Software Development
For custom software projects:
- Project scope, timelines, pricing, milestones, and deliverables will be governed by the applicable proposal, quotation, statement of work, or agreement.
- Any changes to the agreed scope may require additional fees and revised timelines.
- Intellectual property ownership for custom deliverables will be governed by the applicable contract.
10. Payments and Billing
Where Services are provided for a fee:
- Fees must be paid according to the applicable quotation or agreement.
- Taxes, duties, or government charges are the customer's responsibility unless otherwise stated.
- Late payments may result in suspension of Services or additional charges where permitted by law.
- We reserve the right to revise pricing for future renewals upon reasonable notice.
11. Subscription Services
For subscription-based Services:
- Subscriptions continue until cancelled or terminated.
- Renewal terms will be communicated in the applicable agreement.
- Failure to pay subscription fees may result in suspension or termination of access.
12. Third-Party Services
Our Services may integrate with third-party providers such as payment gateways, cloud hosting providers, communication platforms, analytics tools, or external APIs.
We are not responsible for the availability, content, or policies of third-party services.
Your use of third-party services is governed by their respective terms.
13. Service Availability
We strive to provide reliable Services but do not guarantee uninterrupted or error-free operation.
Scheduled maintenance, security updates, technical issues, force majeure events, or third-party service interruptions may affect availability.
14. Data Backup
Customers are responsible for maintaining backups of their own business-critical data unless backup services are expressly included in a written agreement.
Aqlix may maintain backups for operational purposes but does not guarantee data recovery in every circumstance.
15. Privacy
Our collection and processing of personal information is governed by our Privacy Policy, which forms an integral part of these Terms.
16. Confidentiality
Each party agrees to protect confidential information disclosed during the business relationship and to use such information only for the intended purpose.
Confidential information does not include information that is publicly available, independently developed, or lawfully obtained from another source.
17. Warranties
We provide our Services using commercially reasonable care and skill.
Except as expressly stated in a written agreement, the Services are provided "as is" and "as available."
To the maximum extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
18. Limitation of Liability
To the maximum extent permitted by applicable law:
- Aqlix shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages.
- We are not responsible for loss of profits, revenue, goodwill, business opportunities, or data resulting from the use of the Services.
- Our aggregate liability arising out of or relating to the Services shall not exceed the fees paid by the customer for the affected Service during the twelve (12) months preceding the event giving rise to the claim, unless otherwise required by law.
19. Indemnification
You agree to indemnify and hold harmless Aqlix, its directors, employees, affiliates, and representatives from claims, liabilities, damages, and expenses arising from:
- Your violation of these Terms.
- Your misuse of the Services.
- Your infringement of any third-party rights.
- Content or data submitted by you.
20. Suspension and Termination
We may suspend or terminate access to the Services if:
- You breach these Terms.
- Payment obligations remain outstanding.
- Continued access poses a security or legal risk.
- We are required to do so by law.
Termination does not affect accrued rights or obligations.
21. Force Majeure
Neither party shall be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, war, civil unrest, labor disputes, government actions, internet failures, pandemics, cyberattacks, or utility outages.
22. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India.
Subject to applicable law, the courts having jurisdiction over the registered office of Aqlix IT Solutions Pvt. Ltd. shall have exclusive jurisdiction over disputes arising from or relating to these Terms, unless otherwise agreed in writing.
23. Changes to These Terms
We may update these Terms from time to time.
Updated Terms will be published on our website with the revised "Last Updated" date.
Your continued use of the Services after the effective date of the updated Terms constitutes acceptance of the revised Terms.
24. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
25. Entire Agreement
These Terms, together with our Privacy Policy and any applicable service agreements, statements of work, quotations, or order forms, constitute the entire agreement between you and Aqlix regarding the use of the Services.
26. Contact Information
For questions regarding these Terms and Conditions, please contact:
Aqlix IT Solutions Pvt. Ltd.
Website: https://aqlix.com
Email: info@aqlix.com
Support: support@aqlix.com
Acknowledgement
By accessing or using the Services provided by Aqlix IT Solutions Pvt. Ltd., you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and any additional agreements applicable to the Services you use.
